Frequently Asked Questions
Product
What are the bags made of?
Our beach bags are made of Inabel textiles, water repellent material and canvas. The Inabel textiles are handwoven with traditional, century-old patterns, made of cotton or a cotton-polyester combined weave.
We purchase materials mostly from small Filipino businesses in Marikina and Divisoria, Manila’s famous thriving small business quarters. The woven materials come from different organizations in Ilocos, a province north of Manila.
Will other colour combinations become available soon?
Yes, we are working on other colours. However, since we depend on many small suppliers who have unpredictable stocks we cannot promise anything. Most colour combinations will therefore be limited editions and you will just need to check online what is available. If you have special requests, please send us an email and we can inform you when a preferred colour will become available.
How do I take care of the bag when it gets dirty?
If your bag gets dirty, you can handwash it gently with mild detergent.
My product looks different from the pictures online.
All products have been made by hand and are therefore unique, which causes slight differences between the products.
Stockists
I would like to see the product real life before making a purchase decision. How can I do that?
Please send us an email with your location and which product you are interested in and we will see what we can do.
See our list of stockists here.
Orders, Deliveries, and Payments
I made an error in my order. How can I change this?
Please send an email to info@oneweave.ph or reach us via DM on our Instagram and we will take it from there.
Do you take retail orders?
If you are interested to place an order as a retailer, please contact us at info@oneweave.ph.
Returns and Exchanges
Do you take returns?
Of course, we hope that you are happy with your online purchase. If this is not the case, or there is another reason why you would like to return the product, this is possible within the following timelines and conditions:
Timing:
Send us within 14 days after receiving the product an email at info@oneweave.ph in which you indicate which product you would like to return, the original order number and the reason for return. We will then send you the address by email.
Conditions:
The article has been bought online on our website.
The article is complete, not used or damaged and in the original packaging. Damaged or used products cannot be returned.
The transport costs of return are on your account.
Please add a note with your name, address, account number, original order number and reason for returning the product.
If you return the product we will reimburse you within 14 days after acceptance of the return.
Others
We take every effort to please you with our products and our service. If you feel this has not been done well, or you have ideas on how we can improve, please send us an email info@oneweave.ph.